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Frequently Asked Questions

Skin Care

Can I use Rhino Repair around the eye area?

Of course! Rhino Repair is your top to toe miracle cream. As we make all of our products for sensitive skin, Rhino Repair is safe to use around your eye area.

How much product should I use?

Make sure you are using the right amount of product for your face. Here's a quick guide to tell you how much product you really need to use.

  • Cleanser: Dime size
  • Toner: 6-8 Sprays onto cotton pad or 2-3 directly onto your face
  • Moisturiser: About two peanuts worth
  • Serum: 1/2 - 1 Pump

How do I best match the BB Cream to my skin tone?

The best place to apply is to your jaw line, the shade that blends in the best to this area is the best colour match for you.

Do I need to apply a moisturiser under BB Cream?

We recommend to apply an SPF day moisturiser underneath. Although the BB Creams have an SPF15, as with all makeup products we apply such a thin layer this can potentially half the protection advertised. So to make sure you are fully protected, add an additional SPF underneath.

Products

Are Oasis Beauty products okay for sensitive skin?

We are your sensitive skin saviours! All of our products are designed especially for those with sensitive skin (although if you don't have sensitive skin, they're still perfect!) If you have very sensitive skin and are concerned about trying a new product we recommend you patch test before use. You can patch test either on your wrist or behind your ear.

Is Oasis Beauty cruelty free?

Oasis is completely cruelty free! We are animal lovers here, so it's an easy decision to have a "no animals" testing policy.

Are Oasis Beauty products Vegan friendly?

Some of our products do contain honeydew and manuka like our Rhino Repair. Check out the ingredients listing if you are worried about any products in particular.

Where can I get Oasis Beauty products or samples?

You can beat the rush by buying direct from our online store or have a look here for a list of our retailers.

How long can I store these products?

Because we use natural ingredients our products have a two year shelf life or one year expiry after opening.

How do I review products?

Navigate to the product of your choice and click on the 'Write a review' text. A review form then pops up for you to let us know what you think. It's as easy as that!  For every review we publish on Facebook, you'll receive a $20 Never-Expire Oasis Gift Voucher!

Baby

Are Oasis Beauty products safe for use during pregnancy?

Yes! The entire range is suitable for use during pregnancy. As always, we recommend you patch testing before use. You can patch test either on your wrist or behind your ear.

Glamour Squad

What is the Glamour Squad?

It's our exclusive squad! Earn glamour points with every purchase, that you can redeem for different perks. There are three levels, and as you move up the levels to Gold or Elite Status you earn rewards even faster.

How do I join? Does it cost anything?

It's free to join. Simply create an account (or sign in if you already have one). Be sure to sign in whenever you make a purchase in order to receive your points! (Sorry, we can't offer points for purchases made if you checkout as a guest.

How do I know how many points I have accumulated?

Your point balance will be accessible on your My Account page.

How do I redeem my glamour points?

To redeem points, sign in and go to the My Account page. Once there, redeem points by clicking on the spend my points button.

Do my glamour points expire?

Yes, glamour points expire. If you have been inactive/not purchased for the past 12 months (i.e no earning or spending of points), then your points balance will be set back to zero and your tier level downgraded. Make sure you spend and earn points within 12 months to retain your balance and tier status.

Can I earn glamour points at any of your retailers?

Right now, you can only earn glamour points for purchases made online at oasisbeauty.com

How do I accumulate glamour points?

You earn points with every purchase. There are three levels Silver, Gold and Elite. As you move up the levels to Gold or Elite status you earn rewards even faster. 

Shipping & Handling

What is your product return policy?

We have the Oasis Make It Right Guarantee. If you are unsatisfied with your Oasis Beauty product for any reason, please get in touch and give us the opportunity to make it right. We will do as much as we can to keep you happy.

To get in touch click the Live Chat button over there on the right of your screen or email thegirls@oasisbeauty.com